Privacy Policy

This Privacy Policy explains how your personal information will be treated when you use the website at www.allevi8.net (“Site”) or when you become a member or use any goods or services including meditation and mentoring services provided through our Allev8 mobile application (“the Program”) offered to you by or on behalf of Imageryworks Pty Ltd (ACN 149 811 521) (“Imageryworks”).

Personal Information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information and may include Sensitive Information (defined below) ("Personal Information").

Sensitive Information is information or an opinion about a person’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, sexual preferences, health or medical information or criminal records (“Sensitive Information”).

By providing your Personal Information to Imageryworks, through the Site, over the phone, via email, or via an Imageryworks affiliate or distributor, you agree to the collection, use and disclosure of that information in accordance with this Privacy Policy. If you do not consent to these uses of your Personal Information, we cannot provide you with the Program.

1. What this policy is about

This policy explains the key measures we have taken to implement the requirements of the Privacy Act 1998 (“Privacy Act”), the Australian Privacy Principles and where applicable, other data protection laws such as the European Union General Data Protection Regulations (“GDPR”).. It aims to answer the questions you might have about how we collect, use and disclose your Personal Information. If you have any further questions about Imageryworks privacy practices, please contact us at admin@allevi8.net.

If there is any inconsistency between the Privacy Act and this Policy, this Policy shall be read and interpreted so as to comply with the Privacy Act.

2. What information we collect from you

We hold information that you have provided to us about yourself, and information about your use of our services such as the Program. The information that we collect will depend on how you use the services offered by Imageryworks. Information that you might have provided to us includes:

  • Personal Information provided in registering for the Program - your e-mail ID, first and last name, phone number, country of residence, source of referral to the Program and key motivation for mind-body practice (interest);
  • Personal Information provided as part of your use of the Program - for example, the frequency with which and the times at which you use the Program; and
  • Personal Information provided as part of your use of the Site - for example, the email address you provide to participate in blogs, webinars or forums, or to download the Program.

Personal Information will be typically collected when provided directly to us by you:

  • when you register for the Program through our mobile application;
  • during phone calls or other communications between you and us;
  • during Allevi8@8 online group practice sessions;
  • when you contact or communicate with us by any other means.

We may collect Sensitive Information from you relating to your health, including the existence and nature of a medical condition and ongoing health symptoms as part of the Program. Sensitive Information may be collected when it is disclosed to us by you in completing questionnaires and monthly surveys, in discussions on blogs or in responding to queries from our research partners.

3. What we do with this information

We collect information about you to provide you with membership of the Site and to download the Program, and to offer you other Imageryworks products and services. We may also use Personal Information for related purposes such as:

  • to communicate with you;
  • to record your progress through the Program;
  • if you so choose, to link your Program account to your Facebook and Twitter accounts and to display updates about your progress through the Program on your Facebook and/or Twitter accounts;
  • to record information about your goals, usage, preferences and behaviour in relation to the Program, as well as any feedback you share with us;
  • to perform statistical analyses of user behaviour;
  • to maintain our relationship with you, including responding to your questions;
  • helping us to identify and inform you about other Imageryworks products or services that are likely to be of interest to you;
  • internal accounting and administration, including sharing information with our related bodies corporate for reporting purposes;
  • protecting you and Imageryworks from fraud; and
  • any other use for which we obtain your permission.

We may share overall visitor trends and other generic information collected on this Site with third parties but we do not pass on any personal details or personally identifiable information except for in accordance with this Privacy Policy.

4. How long we will you keep your Personal Information

We will keep your Personal Information for as long as it is required to provide you with our services and to comply with legal requirements. If we no longer require your Personal Information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or permanently de-identify your Personal Information.

5. Sharing your information with others

Imageryworks recognises the trust you place in us when you give us your Personal Information. Other than disclosure to service providers (explained below) or as required by law (for example, disclosure to various Government departments or to courts), our policy is that we do not give your Personal Information to other organisations unless you have given us your consent to do so.

We may share your Personal Information with certain third parties, such as the providers of the electronic systems we use to collect and store your Personal Information; banks and financial institutions you use to make payments to us; and other service providers we use to help us run aspects of our business efficiently. Occasionally Imageryworks might also use your Personal Information for other purposes or share your information with another organisation because:

  • we believe it is necessary to provide you with a service which you have requested;
  • we believe it is necessary to protect the rights, property or personal safety of other users of the Program;
  • we believe it is necessary to do so to prevent or help detect fraud or serious credit infringements - for example, we may share information with other, credit reporting agencies, law enforcement agencies and fraud prevention units;
  • we believe it is necessary to protect the interests of Imageryworks - for example, disclosure to a court in the event of legal action to which Imageryworks is a party; or
  • the assets and operations of the business are being transferred to another party as a going concern.

When we share Personal Information with other organisations and service providers as set out above, we do so in accordance with this Privacy Policy. To the extent that these organisations and service providers gain access to Personal Information, their use is governed by their own privacy policies, the Privacy Act, GDPR and any other relevant law.

We may share your Sensitive Information with corporate third parties that are linked to you use of the Program (for example, where the corporate third party has arranged for your use of the Program) but only after we have received a signed consent form from you with your express written consent for us to do so.

6. Collection of information from the Site

The Site is designed to give you useful information about Imageryworks and the Program. To assist us in doing this, we collect visitor information related to browser and operating systems. We also use cookies to ensure you can make online transactions securely. 'Cookies' are alphanumeric identifiers that are stored by your web browser on your computer's hard-drive that enable our system to recognise you when you visit the Site. This helps Imageryworks to track basic visitor information so we can better tailor the Site to our visitors' needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.

7. Accessing information we keep about you

You can access the Personal Information we hold about you at any time. Simply contact us to make your request at admin@allevi8.net

We will always endeavour to meet your request for access. However, in some circumstances we may decline a request for access. This includes the following circumstances:

  • We no longer hold the information;
  • Providing access would have an unreasonable impact on the privacy of other persons;
  • The request is frivolous or vexatious;
  • The information relates to existing or anticipated legal proceedings and would not normally be disclosed as part of those proceedings;
  • Providing access would be unlawful;
  • Providing access would be likely to prejudice the detection, prevention, investigation and prosecution of possible unlawful activity; or
  • The information would reveal our commercially sensitive decision-making process.

If we decline your request for access, we will give you reasons for our decision when we respond to your request.

We reserve the right to charge you a reasonable fee for access to some types of information. These charges will be limited to our actual expenses for providing you with information. For example, document retrieval, photocopy, labour and delivery to you. We will not charge you to for making a request to access your information.

8. Changing or deleting the information

To provide you with the best possible service, it is important that the information we hold about you is accurate. We will take all reasonable steps to ensure that your Personal Information is accurate, complete and up-to-date at the time of collecting, using or disclosing the information.

If you believe that any information we hold about you is inaccurate, incomplete or out-of-date, you should notify us. We will do our best to correct it or delete it, unless we need to keep if for legal reasons.

9. Security

Imageryworks endeavours to take all reasonable steps to keep your Personal Information secure. We store this information on secure Amazon Web servers located in Sydney that are protected in access-controlled facilities. Once it is stored on our servers, only authorised users can access your Personal Information, and access is only for approved purposes. Imageryworks is not responsible for any third-party access to your Personal Information as a result of:

  • interception while it is in transit over the internet;
  • spyware or viruses on the device (such as a computer or phone) from which you access the Site and Program, or
  • your failure to adequately protect your membership user name or password.

Imageryworks is not responsible for any losses, expenses, damages and costs, including legal fees, resulting from such third-party access.

If we have reasonable grounds to believe that Personal Information that we hold may be subject to unauthorised access or disclosure (“eligible data breach”), we will investigate and assess the suspected eligible data breach to determine whether the eligible data breach is likely to result in serious harm to you (“Notifiable Data Breach”). If a Notifiable Data Breach occurs, then we will notify you and the Australian Information Commissioner as soon as practicable after we become aware of the Notifiable Data Breach in accordance with our obligations under the Privacy Act. We will comply in every way with our obligations under Part IIIC – “notification of eligible data breaches” of the Privacy Act.

10. Providing information on other sites

The Site and the Program provides links to some other sites that are not controlled by Imageryworks. Sometimes other sites - such as the sites of our affiliates and distributors - link back to the Site. These linked sites are not under our control, so we are not responsible for the conduct of companies linked to our site. Before you enter information on to those sites, you should review their privacy policy and terms and conditions of use which will dictate their use of your Personal Information.

11. What to do if you have a problem, question or complaint

If you have any further queries relating to our Privacy Policy, or you have a concern, please contact us at admin@allevi8.net. If Imageryworks becomes aware of any ongoing concerns or problems with customer information, we will take these issues seriously and work to address these concerns.

12. Changes to this Privacy Policy

From time to time, our policies will be reviewed and may be revised. Imageryworks reserves the right to change this Privacy Policy at any time and notify you by posting an updated version of the Policy on our site. Before providing us with Personal Information, please check this Policy on the site for any changes.

This Privacy Policy was last updated in August 2021